If you were searching for a gas safe engineer stoke-on-trent, that’s the level of care to expect—calm, evidence-led, safety-first.
About Us
Clear, honest pricing—so you can decide fast. The guide rates below cover our most common jobs across Stoke-on-Trent (and nearby). For a fixed quote, send a few photos on WhatsApp or book a quick survey.
Why BrightBurn exists
BrightBurn Solutions – Boiler & Gas Services was set up with a simple promise: do the job properly, explain it clearly, and respect your home and time. Too many people told us they’d been left waiting, kept in the dark, or handed vague paperwork. So we flipped the experience: realistic arrival windows, dust sheets down first, tidy, serviceable pipework, and plain-English updates at each step.
We keep things lean and personal. You’re not passed around a call centre; you deal with the same person end-to-end. Quotes are fast (often from WhatsApp photos), paperwork is digital, and the scope is agreed before any spend. It’s the rhythm of a family-run gas company where word-of-mouth matters more than slogans.
Personal Service
Work directly with the engineer who will complete your job - no middlemen or call centers.
Transparent Pricing
Know costs upfront with no hidden fees or surprise charges.
Quality Workmanship
Precision installations and repairs that last, with attention to every detail.
Meet Usman (your engineer)
I'm Usman - Founder & Lead Engineer
I started BrightBurn to keep standards high and the process calm. With over 15 years in the industry, I’ve seen what frustrates homeowners and what makes for lasting, reliable heating systems.
Day-to-day I support homeowners and landlords who want a trusted gas engineer who shows up, communicates, and finishes well.
What you can expect:
- Straight talk: If a targeted fix is best, I’ll say so. If planning an upgrade is smarter long-term, I’ll show the numbers and let you decide.
- Neat, serviceable work: Parallel pipe runs where sensible, clearly labelled valves, unobtrusive routing for future access.
- Clear documentation: Digital notes and compliance records before I leave.
- Aftercare that answers: If something needs a tweak, you speak to me—the same person who did the job.
How we work (simple, transparent)
Triage with photos
Send symptoms and any error codes. Photos of the boiler/data plate and the cupboard help me plan parts and access. This initial assessment ensures I arrive prepared with the right tools and components.
On the day
I protect floors/worktops, run safety checks, and diagnose methodically—no guesswork. We agree the plan in writing before any extra spend. You’ll see the diagnostic process and understand exactly what needs attention.
Delivery & handover
I complete the agreed task, commission where required, test in front of you, and email notes and practical tips. You’ll see the system working correctly before I leave and receive digital documentation.
Aftercare
Optional reminders, guidance on seasonal settings, and a single point of contact. Whether it’s adjusting your thermostat for winter efficiency or answering a quick question, I’m available.
If you’re comparing options, the service hubs lay out specifics: boiler installations, boiler repairs, and servicing.
Safety, training & insurance
Gas work must be carried out by a registered professional. I maintain current Gas Safe registration and show ID on arrival. I follow manufacturer literature and UK guidance for combustion analysis, ventilation, and flue checks—and I document what I do so everything is traceable.
Verification:
You can confirm registration on
the Gas Safe Register.
Standards:
Manufacturer-approved parts where available; commissioning to spec; settings tuned for reliability, not headline claims.
Coverage:
I’m fully insured; documents
available on request.
Pricing & quoting philosophy
Clarity first—no surprises.
Defined scope before work:
You’ll know what the visit includes and what could vary (e.g., seized valves spotted during
diagnosis).
No pressure:
If the scope needs to change, I
pause, explain options and get
approval before proceeding.
Right-sized quoting:
Many jobs can be priced
accurately from photos; where a
brief survey is smarter, I’ll say so.
Prefer to compare first? See the pricing guide for typical scenarios. Ready to move? Book a visit or send photos with your enquiry—whatever’s easiest.
Coverage across Stoke-on-Trent & nearby
Based in Blurton, I plan routes around the A50/A500/M6 so ETAs are realistic. Most days I'm in Stoke-on-Trent, with regular work across Newcastle-under-Lyme, Stone, Cheadle, Stafford, Crewe, Congleton, Sandbach and nearby villages. If you're looking for a local heating engineer stoke-on-trent, being nearby helps with response times—and with aftercare if you need adjustments later.
Coverage Area:
• Stoke-on-Trent
• Newcastle-under-Lyme
• Crewe
• Stafford
• Stone
• Cheadle
• Uttoxeter
• Congleton
• Sandbach
• And surrounding villages
As a staffordshire gas engineer, I also know the seasonal quirks—cold-snap condensate issues, term-time access near busier roads—and I schedule accordingly.
Tools, parts & brands we trust
Good outcomes start with good kit. I carry the test gear needed for safe, evidence-based decisions (gas rate, flue-gas analysis, electrical checks, system-water testing). I work across major UK brands and source parts from reputable suppliers. No corner-cutting on the pieces that decide safety and reliability.
Where upgrades are being considered, I’ll explain simple, high-value improvements—filtration, balancing, sensible flow temperatures, and control strategies that match how you actually live.
Reviews & proof you can rely on
I won’t paste reviews here, but themes are consistent: turns up when promised, tidy, labelled work, clear options with no pressure, fair on price, and available after the job if questions crop up. That’s why so much new work comes from recommendations rather than adverts.
FAQs: About BrightBurn
Do you sub-contract?
Always. If a repair is sensible, I’ll say so. If replacement is smarter, I’ll show the numbers and timing before you choose. No pressure, just honest advice.
Can you quote from photos?
No. I quote, do the work, and stand behind it. You get the same person from initial contact through to job completion.
Are you insured?
Yes—fully insured. Proof available on request before any work begins. We carry full public liability insurance.
Repair or replace—will you help me decide?
No. I quote, do the work, and stand behind it. You get the same person from initial contact through to job completion.
Evenings or weekends?
No. I quote, do the work, and stand behind it. You get the same person from initial contact through to job completion.
Do you work on all main boiler brands?
No. I quote, do the work, and stand behind it. You get the same person from initial contact through to job completion.
How do you keep jobs tidy?
No. I quote, do the work, and stand behind it. You get the same person from initial contact through to job completion.
Ready to talk?
If you want a gas safe engineer stoke-on-trent who turns up, explains things clearly and does the job properly, I’d be happy to help.
Or send photos with your enquiry for a faster quote.